Pharmacy Service Coordinator
4 weeks ago
The Retail Pharmacy Technician will play a vital role in providing exceptional customer service to patients at our HQ site. This role involves assisting with the coordination and fulfillment of medication orders to ensure timely delivery of medications to patients. Under the direction of the Lead Dispensing Pharmacist and Manager, Engage & Dispensing Operations, the successful candidate will support cross-functional activities throughout the Rx dispensing journey.
Key Responsibilities- Represent the organization professionally, upholding the mission, goals, and objectives, and promoting a positive image of the company.
- Maintain confidentiality with respect to patient/client care, adhering to federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI), and follow HIPAA guidelines regarding readily identifiable protected health information.
- Coordinate the fulfillment or delivery of medications to patients.
- Facilitate patients to the Pharmacist for all clinical needs.
- Manage patient orders to the point of Pharmacist verification to ensure the order is complete and ready for final verification.
- Complete assigned tasks related to medication management services.
- Access, input, and retrieve information through the Pharmacy's software and/or care management system(s) to maintain accurate records.
- Obtain refill authorizations from prescribers.
- Process and prepare third-party insurance claims.
- Maintain accurate patient/client profiles.
- Provide medication management services utilizing prescribed workflows.
- Comply with established procedures, rules, and regulations.
- Complete clear and concise documentation in Care Management programs.
- Professionally answer phones and direct customer calls to the appropriate personnel.
- Accept prescriptions to be filled and ensure that the pharmacist/PIC has the data necessary to fill the orders.
- Handle customer problems/concerns in a calm manner and refer them to the pharmacist accordingly and notify the pharmacist of any issues.
- Promote teamwork, professional services, and clear communication.
- Recognize and adhere to the scope/limitations of job requirements.
- Perform other related duties as assigned.
- High school diploma or equivalent.
- Pharmacy technician license or pharmacy technician trainee license from the Texas State Board.
- Strong communication and customer service skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to read and transcribe pharmaceutical information.
- Sit for long periods of time, stand for intermittent periods of time.
- Flexibility to work in an office setting and pharmacy environment daily.
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