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Sales Operations Coordinator

2 months ago

Dallas, Texas, United States AccorHotel Full time

Company Overview
AccorHotel is a leading hospitality group, renowned for its commitment to excellence and customer satisfaction. With a diverse portfolio of properties, we pride ourselves on creating memorable experiences for our guests.

Position Summary
The Sales Coordinator plays a vital role in supporting the Sales & Marketing Department by anticipating client needs and managing administrative tasks efficiently. This position is essential for maintaining operational excellence and ensuring smooth communication within the team.

Key Responsibilities
- Provide comprehensive administrative support to the Sales & Marketing team, including document preparation, data entry, and filing.
- Maintain a professional demeanor in all interactions with guests and colleagues, ensuring a service-oriented approach.
- Uphold attendance standards in accordance with company policies and adapt to varying schedules as needed.
- Ensure adherence to grooming and dress code standards while representing the company.
- Facilitate communication between Sales & Catering Managers and clients in their absence.
- Manage purchase orders and check requests efficiently.
- Prepare and administer sales reports on a daily, monthly, quarterly, and annual basis.
- Assist with correspondence, report preparation, and reservation management for the Sales & Catering team.
- Handle telephone inquiries and messages promptly and professionally.
- Maintain accurate guest profiles and records pertinent to Sales & Catering operations.
- Support the preparation of contracts, proposals, and addendums for clients.
- Collect and enter accurate information regarding group and meeting space specifications into the reservations system.
- Collaborate with various departments through clear verbal and written instructions.
- Ensure timely responses to urgent requests from hotel colleagues.
- Order and manage office supplies and marketing materials for the Sales & Catering Department.

Qualifications
- High School Diploma required; Bachelor's Degree preferred.
- 1-2 years of relevant administrative support experience preferred.
- Previous experience in hotel sales is advantageous.
- At least one year of progressive experience in a hotel or related field is required.
- Proficiency in Microsoft Office applications is essential.
- Strong written and verbal communication skills are necessary.
- Must demonstrate reliability and responsibility in all tasks.
- Ability to assess situations and make informed decisions quickly.
- Capable of working effectively under pressure and resolving workplace challenges.
- Familiarity with financial data and basic arithmetic functions is required.

What We Offer
- Paid time off and comprehensive medical, dental, and vision insurance.
- 401K Retirement Plan with company contributions.
- Complimentary meals during shifts.
- Employee benefit card providing discounted rates at Accor properties worldwide.
- Access to learning programs through our Academy to enhance your skills.
- Opportunities to contribute to our Corporate Social Responsibility initiatives, such as Planet 21.
- Career development prospects with opportunities for national and international advancement.