Verification Specialist

3 days ago


Tempe, Arizona, United States OneMain Financial Full time
Job Title: Verification Specialist

Join OneMain Financial as a Verification Specialist and play a critical role in ensuring the accuracy and timeliness of loan examinations. As a key member of our team, you will work closely with customer-facing teams to verify loan applications and ensure compliance with company policies and procedures.

Key Responsibilities:
  • Acquire and maintain thorough knowledge of OneMain's policies and procedures, state and federal laws, and verification workflow.
  • Ensure loan stipulations are distributed appropriately to meet or exceed customer expectations and individual process and service level standards.
  • Verify identity, address, and social security number; employment, auto insurance, automobile value, lien, and title verification; analyze proof of income and disposable income; and fulfill loan requests.
  • Provide escalation support on complex issues to ensure timely and accurate processing of loan stipulations.
  • Identify anomalies or complex issues and decisively escalate to provide a seamless transition within the process.
  • Act as a liaison between multiple internal and external customers and/or vendors, including written and verbal communication with OneMain team members.
  • Identify process improvement opportunities to increase efficient and effective loan stipulation verification.
  • Identify process-related risks and offer suggestions on potential controls to mitigate risks.
Requirements:
  • High School Diploma or GED.
  • 1+ year of prior experience in verification processing and/or fulfillment.
  • Strong communication skills (oral, written, and interpersonal).
Benefits:
  • Comprehensive benefits package, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
  • Up to 4% matching 401(k).
  • Employee Stock Purchase Plan (10% share discount).
  • Tuition reimbursement.
  • Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date).
  • Paid sick leave as determined by state or local ordinance, prorated based on start date.
  • Paid holidays (7 days per year, based on start date).
  • Paid volunteer time (3 days per year, prorated based on start date).
About OneMain Financial:

OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow.

Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company.

At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.



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