Customer Service Representative

1 week ago


Berwyn, Illinois, United States Veterans Sourcing Group Full time
Job Overview

We are seeking a highly skilled and experienced Customer Service Agent to join our team at Veterans Sourcing Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Application Processing: Process customer applications in a timely and accurate manner, ensuring all necessary information is collected and documented.
  • Record Keeping: Maintain accurate and detailed records of customer interactions and transactions, including notes and follow-up actions.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Adherence to Policies: Adhere to company policies and procedures, including background check and drug screening requirements.
Requirements
  • Experience: 2-3 years of customer service experience, with a proven track record of providing exceptional service.
  • Education: High School Diploma or equivalent required.
  • Skills: Basic MS Office experience, strong communication and problem-solving skills, and ability to work in a fast-paced environment.


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