Healthcare Customer Service Specialist
2 weeks ago
We are seeking a dedicated Patient Service Representative to support our healthcare operations. This role is essential in ensuring a smooth patient experience and requires a proactive individual who thrives in a dynamic setting.
Work Schedule
Full Time: 38 hours per week with variable hours, including:
- Monday: 7:15 AM - 6:30 PM
- Tuesday: 7:00 AM - 4:00 PM
- Wednesday: 7:15 AM - 5:30 PM
- Thursday: 8:30 AM - 7:00 PM
- Friday: 7:15 AM - 4:30 PM
Key Responsibilities
- Manage patient check-in procedures and verify insurance details.
- Update and maintain patient records in the electronic health system.
- Handle a multi-line phone system efficiently.
- Organize medical records and ensure proper filing.
- Collect co-pays and cash payments from patients.
- Maintain a clean and welcoming reception area.
- Schedule follow-up appointments and manage daily schedules.
- Respond to tasks within the electronic health record system.
- Order and manage clinic office supplies.
- Assist in the sale and tracking of cosmetic products.
- Prepare mail and ensure timely distribution.
- Prepare for upcoming patient appointments.
Qualifications
Education
A high school diploma or equivalent is required. Bilingual proficiency in English and Spanish is preferred.
Skills and Experience
- 1-2 years of experience in a medical office or similar environment is preferred.
- Proficient in basic computer operations and able to learn new software quickly.
- Excellent customer service, communication, and organizational skills are essential.
- Ability to operate standard office equipment and type at least 40 words per minute.
- Strong attention to detail and ability to manage multiple tasks effectively.
- Professional demeanor and appearance are required at all times.
- Compassionate and caring attitude towards patients and colleagues.
- Commitment to maintaining confidentiality of sensitive information.
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