Healthcare Customer Service Specialist

2 weeks ago


Berwyn, Illinois, United States US Derm Support Roles Full time
Position Overview

We are seeking a dedicated Patient Service Representative to support our healthcare operations. This role is essential in ensuring a smooth patient experience and requires a proactive individual who thrives in a dynamic setting.

Work Schedule
Full Time: 38 hours per week with variable hours, including:
- Monday: 7:15 AM - 6:30 PM
- Tuesday: 7:00 AM - 4:00 PM
- Wednesday: 7:15 AM - 5:30 PM
- Thursday: 8:30 AM - 7:00 PM
- Friday: 7:15 AM - 4:30 PM

Key Responsibilities
  • Manage patient check-in procedures and verify insurance details.
  • Update and maintain patient records in the electronic health system.
  • Handle a multi-line phone system efficiently.
  • Organize medical records and ensure proper filing.
  • Collect co-pays and cash payments from patients.
  • Maintain a clean and welcoming reception area.
  • Schedule follow-up appointments and manage daily schedules.
  • Respond to tasks within the electronic health record system.
  • Order and manage clinic office supplies.
  • Assist in the sale and tracking of cosmetic products.
  • Prepare mail and ensure timely distribution.
  • Prepare for upcoming patient appointments.

Qualifications
Education
A high school diploma or equivalent is required. Bilingual proficiency in English and Spanish is preferred.

Skills and Experience
  • 1-2 years of experience in a medical office or similar environment is preferred.
  • Proficient in basic computer operations and able to learn new software quickly.
  • Excellent customer service, communication, and organizational skills are essential.
  • Ability to operate standard office equipment and type at least 40 words per minute.
  • Strong attention to detail and ability to manage multiple tasks effectively.
  • Professional demeanor and appearance are required at all times.
  • Compassionate and caring attitude towards patients and colleagues.
  • Commitment to maintaining confidentiality of sensitive information.


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