Front Desk Representative

7 days ago


Minneapolis, Minnesota, United States HEI Hotels and Resorts Full time
About Us

Located in the heart of downtown Minneapolis, the Westin Minneapolis makes its home in the iconic Farmers & Mechanics Bank building, a National Historic Landmark. This stunning property features a 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs representing the leading industries in Minnesota during the mid-20th century.

Responsibilities
  • Greet guests with a friendly and sincere welcome, using a positive and clear speaking voice.
  • Complete the registration process by inputting and retrieving information from a computer system.
  • Verify and imprint credit cards for authorization using electronic acceptance methods.
  • Handle cash, make change, and balance an assigned house bank.
  • Promptly answer the telephone using positive and clear communication.
  • Close guest accounts at time of check out and ascertain satisfaction.
  • Field guest complaints, conducting thorough research to develop effective solutions.
Qualifications
  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
Benefits

HEI Hotels and Resorts offers a comprehensive benefit program that provides choices for physical, mental, and financial wellness. This includes competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, pet insurance, and a 401(k) Savings Plan with matching funds.

We value diversity and inclusion in the workplace and are committed to providing equal opportunities for all qualified applicants.



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