Front Desk Representative
1 day ago
At Davidson Hospitality Group, we're seeking a skilled Front Desk Agent to join our team at the Emery Hotel, Autograph Collection in Minneapolis. As a key member of our front office team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless check-ins and check-outs.
Responsibilities:- Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
- Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
- Provide information about hotel facilities, services, and local attractions.
- Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
- Process guest payments and maintain accurate records.
- Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
- Maintain the cleanliness and organization of the front desk area.
- Assist in administrative tasks, such as answering phone calls and handling reservations.
- High school diploma or equivalent.
- Prior cash handling experience necessary.
- Exceptional communication skills.
- Very good computer skills.
- Ability to work flexible hours including weekends and holidays.
- Strong problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Experience in customer service is preferred.
- Knowledge of hotel or resort operations is a plus.
As a valued member of our team, you'll enjoy a comprehensive benefits package, including medical coverage, dental and vision coverage, 24/7 Teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.
At Davidson Hospitality Group, we're committed to delivering exceptional hospitality experiences and creating a positive work environment for our team members. If you're a people-oriented individual with a passion for hospitality, we encourage you to apply for this exciting opportunity to join our team as a Front Desk Agent at the Emery Hotel, Autograph Collection in Minneapolis.
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