ServiceNow Delivery Lead

2 weeks ago

Springfield, Illinois, United States Chenega MIOS SBU Full time
Job Title: ServiceNow Delivery Lead

Chenega MIOS SBU is seeking a highly skilled ServiceNow Delivery Lead to join our team. As a key member of our organization, you will be responsible for providing technical leadership and overseeing the implementation, configuration, and maintenance of the ServiceNow platform to support our government customer's IT service management and business process automation needs.

Key Responsibilities:
  • Define the platform strategy, offerings, solution architecture, design, integration, and best practices of the ServiceNow platform in the Government Customer's environment.
  • Prioritize current requests and map the future state for the ServiceNow platform.
  • Champion the ServiceNow space and advocate for best practices and policies.
  • Drive the delivery of all ServiceNow-based solutions, providing leadership and guidance to the team.
  • Evaluate business requirements to determine what workflow, integration technologies, system architectures, and configurations should be employed to meet business objectives efficiently and effectively.
  • Oversee the implementation, configuration, and maintenance of the ServiceNow platform to support the Government Customer's service management and business process automation needs.
  • Maintain and ensure Change Management and ServiceNow maps to service management processes.
  • Provide support throughout the organization.
  • Maintain records and keep thorough documentation.
  • Lead the team of ServiceNow administrators, developers, and analysts.
  • Provide technical leadership and guidance to the team.
  • Collaborate with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs.
  • Identify, diagnose, research, track, and resolve technical issues.
  • Provide consultative technical leadership and create and develop dashboard reporting.
  • Ensure that deadlines are met, schedules are current, and objectives are achieved.
  • Serve as a point of escalation for the customer and technical staff, and remove obstacles and provide solutions when needed.
Qualifications:
  • Bachelor's Degree in Computer Science or a related technical discipline.
  • 6+ years of directly related experience in ServiceNow administration.
  • 3+ years in an IT leadership role.
  • Experience with and established knowledge of ServiceNow and ITIL.
  • Knowledge of standard IT hardware and equipment.
  • Active TS/SCI clearance with ability to obtain CI Poly.
How You'll Grow:

At Chenega MIOS SBU, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits:

At Chenega MIOS SBU, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS SBU can mean for you.

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