ServiceNow Platform Lead

5 days ago

Springfield, Illinois, United States Chenega Corporation Full time
ServiceNow Platform Lead

Chenega Corporation is seeking a highly skilled ServiceNow Platform Lead to join our team. As a key member of our IT service management team, you will be responsible for maintaining and supporting the ServiceNow platform, ensuring it meets the needs of our organization.

Responsibilities
  • Maintain and support the ServiceNow platform, adhering to company policies and standards.
  • Manage ServiceNow code quality control processes and routines.
  • Lead and mentor a team of operations specialists assigned to work on ServiceNow.
  • Respond to incidents for application availability issues as part of on-call duties.
  • Respond to incidents/pages for application functional issues or questions as part of daily duties.
  • Use technical knowledge to triage service availability issues and restore service.
  • Research and resolve system defects, lead root cause analysis, and drive permanent resolution.
  • Ensure appropriate monitoring is in place and maintained to ensure application availability.
  • Participate in software release implementation meetings.
  • Participate in and coordinate maintenance activities.
  • Prepare and maintain application support/process documentation.
  • Develop management jobs, automation routines, or deployment scripts.
  • Manage and prioritize multiple tasks and assignments for the team, including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities.
  • Provide point of escalation for team members, peers, and partner teams, and share the leadership point of contact for triage of high-priority incidents or consulting engagements.
  • Perform all responsibilities of team members from applicable teams.
  • Work with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives.
  • Participate and help with resource interviews and onboarding processes.
  • Perform access reviews, conduct compliance activities, and serve as a delegate for administrative processes.
Qualifications
  • Bachelor's Degree in Computer Science or a related technical discipline.
  • 5+ years of experience in ServiceNow development and engineering with emphasis on platform management.
  • Proven experience as an administrator in highly regulated environments.
  • Experience in maintaining multiple ServiceNow environments.
  • Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle.
  • Experience supporting ServiceNow integrations for security, risk, and compliance.
  • Experience with ServiceNow instance cloning and management.
  • Experience maintaining both Windows and Linux MID servers.
  • ServiceNow Certified System Administrator (CSA) certification, product micro certifications.
  • Active TS/SCI clearance with ability to obtain CI Poly.
Knowledge, Skills, and Abilities
  • Desired ServiceNow certified implementation specialist (CIS).
  • Desired ServiceNow certified application developer (CAD).
  • Ability to work independently and yet be effective within a team setting.
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment.
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications.
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.
How You'll Grow

At Chenega Corporation, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega Corporation, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega Corporation can mean for you.

Chenega Corporation's Culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship is a core value at Chenega Corporation. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

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