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ServiceNow Platform Strategist

2 months ago

Springfield, Illinois, United States Chenega MIOS SBU Full time
ServiceNow Dev Team Lead

Chenega MIOS SBU is seeking a highly skilled ServiceNow Dev Team Lead to provide technical leadership and oversee the implementation, configuration, and maintenance of the ServiceNow platform to support the Government Customer's IT service management and business process automation needs.

Key Responsibilities:
  • Platform Strategy: Define the platform strategy, offerings, solution architecture, design, integration, and best practices of the ServiceNow platform in the Government Customer's environment.
  • Prioritization and Roadmapping: Prioritize current requests and map the future state for the ServiceNow platform.
  • Champion and Advocate: Champion the ServiceNow space and advocate for best practices and policies.
  • Delivery Leadership: Drive the delivery of all ServiceNow-based solutions, providing leadership and guidance to the team.
  • Business Requirements Evaluation: Evaluate business requirements to determine what workflow, integration technologies, system architectures, and configurations should be employed to meet business objectives efficiently and effectively.
  • Platform Implementation and Maintenance: Oversee the implementation, configuration, and maintenance of the ServiceNow platform to support the Government Customer's IT service management and business process automation needs.
  • Change Management and ServiceNow Mapping: Maintain and ensure Change Management and ServiceNow maps to service management processes.
  • Technical Support: Provide support throughout the organization.
  • Documentation and Record-Keeping: Maintain records and keep thorough documentation.
  • Team Leadership: Lead the team of ServiceNow administrators, developers, and analysts.
  • Technical Leadership and Guidance: Provide technical leadership and guidance to the team.
  • Business Requirements Gathering and Translation: Collaborate with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs.
  • Technical Issue Resolution: Identify, diagnose, research, track, and resolve technical issues.
  • Consultative Technical Leadership and Dashboard Reporting: Provide consultative technical leadership and create and develop dashboard reporting.
  • Project Management: Ensure that deadlines are met, schedules are current, and objectives are achieved.
  • Escalation Point: Serve as a point of escalation for the customer and technical staff, and remove obstacles and provide solutions when needed.
Qualifications:
  • Education: Bachelor's degree in computer science or a related technical discipline.
  • Experience: 6+ years of directly related experience in ServiceNow administration, and 3+ years in an IT leadership role.
  • Knowledge and Skills: Experience with and established knowledge of ServiceNow and ITIL, knowledge of standard IT hardware and equipment, and active TS/SCI clearance with ability to obtain CI Poly.
How You'll Grow:

At Chenega MIOS SBU, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.