Technical Team Lead

7 days ago


Springfield, Illinois, United States SAIC Full time

Job Summary

The Department of State, Bureau of Diplomatic Technology (DT) is seeking a highly skilled Technical Team Manager to oversee and manage a team of engineering and operational support personnel who provide maintenance and operational support to the department. The successful candidate will possess sound management principles and be able to set the tone and pace for the maturation of the division and its services.

Key Responsibilities

  • Lead a team of Systems Engineers and provide technical direction and supervision to assigned personnel.
  • Liaise across DT's multiple divisions to provide services to the organization using the Network Enterprise Tools.
  • Evaluate service performance metrics and communicate system performance: issues, risk, alternatives solutions.
  • Build cost estimates, review engineering designs, and lead a team in response to request for service, incidents/problems, reducing risk, and managing and directing operational staff as needed.
  • Meet or exceed all operational and performance-based metrics associated with the incident and service request process.
  • Ensure all critical/high and/or VIP incidents or service requests are attended to or resolved promptly and efficiently within service level targets.

Requirements

  • Bachelor's Degree in a related technical discipline and five (5) or more years of experience; may accept additional experience in lieu of degree.
  • Experience leading a technical team in a systems engineering organization.
  • Working knowledge of Microsoft Windows Server administration, RSA, SIEM Tools, Cisco ISE, and Cisco Smart License Management tools.
  • Working knowledge of ServiceNow.
  • Working knowledge of service delivery best practices.

Clearance Requirements

  • US Citizenship.
  • Active secret clearance with the ability to obtain Top Secret.

About SAIC

SAIC is a leading technology integrator that provides innovative solutions to the US government and private sector. We are committed to delivering exceptional value to our customers and creating a work environment that fosters innovation, collaboration, and growth.



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