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Library Services Associate

2 months ago


Lubbock, Texas, United States Texas Tech University Full time
Position Overview

This role is designed for a paraprofessional who may oversee a work unit and engage in specialized tasks that require significant expertise, such as cataloging or managing manuscript collections. The individual will utilize independent judgment and a thorough understanding of responsibilities to fulfill the objectives of the unit. Work is conducted under general supervision, adhering to established policies while allowing for independent decision-making. Performance is assessed based on the quality of completed tasks and overall outcomes.

About Texas Tech University

Founded in 1923, Texas Tech University is recognized as a Carnegie R1 institution, emphasizing high research activity. It serves a diverse student body of over 40,000, including 33,000 undergraduates and 7,000 graduate students, and is committed to fostering student success and ethical leadership in a global workforce.

About Lubbock

Lubbock, known as the "Hub City," is a vibrant community that serves as the educational and cultural center of the South Plains region. With a favorable climate, excellent public schools, and an affordable cost of living, it is considered one of the best places to reside in Texas. The city features a rich music scene and a thriving arts community, making it an attractive location for families and individuals alike.

Department Overview

The Texas Tech University Libraries play a crucial role in supporting students and faculty in their academic pursuits. The library system includes multiple branches, providing access to millions of physical volumes and electronic resources, alongside specialized collections and archives.

Key Responsibilities

- Deliver exceptional customer service in various service areas.
- Manage incoming phone inquiries and direct them appropriately.
- Maintain inventory of reserve materials.
- Collect and input statistical data on transactions.
- Assist patrons with reservations for group study rooms.
- Issue library cards and provide guest WiFi access.
- Act as a point of escalation for customer service inquiries and safety concerns.
- Conduct security rounds and manage lost and found items.
- Complete necessary reports and work orders.
- Provide additional training for student assistants and monitor their daily activities.
- Participate in the development and revision of library procedures.

Qualifications

Required:
- Bachelor’s degree in a relevant field with at least one year of related experience.
- Proficiency in Microsoft Office applications.

Preferred:
- Independent thinking and problem-solving abilities.
- Familiarity with Integrated Library Systems and scheduling software.
- Previous experience in a library setting and supervisory roles.

Safety Compliance

All employees are expected to adhere to safety practices and comply with health regulations.

Application Requirements

Applicants must submit a cover letter, professional references, and a resume or CV.