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Associate Patient Care Coordinator

1 month ago

Akron, Ohio, United States UnitedHealth Group Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Job Summary

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes.

Responsibilities
  • Responsible for greeting patients upon arrival and checking patients into department
  • Ensure demographics including insurance information are correct in APM, updates both as necessary
  • Schedule appointments as necessary
  • Collect appropriate payments
  • Responsible for waiting room management and implementation of efficient customer friendly processes
  • Work with clinical team staff to ensure smooth patient flow
  • Communicate with clinical / clerical personnel about service issues and complaints
  • Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas for coverage needs
  • Adhere to the standards identified in the Employee Policy Manual
  • Cooperate with other employees to achieve specific team goals
  • Completes other duties as assigned
Why Choose UnitedHealth Group?

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Requirements
  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience with strong communication skills both in person and via phone

We are an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.