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Virtual Customer Support Specialist

2 months ago

Jefferson City, Missouri, United States DISH Network L.L.C Full time

Remote Customer Service Representative

Join our dedicated team at DISH Network L.L.C, where we prioritize customer satisfaction and strive to enhance the viewing experience for our clients.

Location: Remote

Department: Customer Service

As a vital member of our customer experience team, you will:

  • Provide exceptional support to customers, assisting them in navigating their TV services.
  • Utilize your problem-solving skills to troubleshoot issues and simplify the customer journey.
  • Engage with clients through phone communication, ensuring a positive and efficient interaction.

Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance.
  • Paid time off for vacations and sick leave.
  • 401(k) retirement plan with company-matched contributions.

We are committed to your professional development:

  • Defined career paths with opportunities for advancement.
  • Access to virtual tools and resources to foster personal and professional growth.

Qualifications:

  • High School diploma, GED, or equivalent experience.
  • Minimum of six months experience in customer service or related fields.
  • Willingness to learn and adapt to new techniques.
  • Ability to maintain focus and engagement during phone interactions.
  • Strong attendance record and flexibility to meet customer needs.
  • Proficient in using Windows OS and navigating multiple software applications.
  • Designated workspace with adequate internet connectivity.

At DISH Network L.L.C, we value hard work and dedication. Join us in delivering top-notch customer service from the comfort of your home.