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Enrollment Services Specialist

2 months ago

Columbia, Maryland, United States Howard Community College Full time
Job Summary

We are seeking a highly skilled CRM Business Analyst to join our Enrollment Services team at Howard Community College. As a key member of our team, you will be responsible for managing the administration, maintenance, and support of our CRM platform, providing expert-level knowledge and guidance to our Enrollment Management team and campus partners.

Key Responsibilities
  • Manage the day-to-day operations of our CRM platform, ensuring seamless integration with our student information system.
  • Develop and maintain CRM dashboards and reports to inform enrollment strategy and campaign execution.
  • Collaborate with the IT, Admissions, and Recruiting Teams to ensure effective communication and data management.
  • Develop and maintain content for our credit admissions website, ensuring accuracy and consistency.
  • Partner with stakeholders to keep them informed about upcoming data management initiatives.
  • Coordinate testing with Recruiting and Admissions team members.
  • Update and prepare reports on enrollment data, ensuring compliance with federal and state laws.
  • Provide administrative support for ensuring compliance with all relevant laws and regulations.
  • Attend conferences, workshops, and meetings to stay up-to-date on industry trends and best practices.
Requirements
  • Bachelor's degree in a related field (Admissions, advising, or related setting experience required).
  • Excellent technology skills, including Windows, MS Office, and web/portal applications.
  • Experience working with a student information system (Ellucian Colleague, Recruit, or Advise preferred).
  • Excellent organization and interpersonal skills, including outstanding customer service skills.
  • Ability to acquire, maintain, and update substantial technical information regarding department of education, state laws, and regulations.
Working Conditions

This is a fast-paced, intense internal customer service position involving multiple tasks, which must be handled simultaneously under frequently stressful conditions. Regular attendance is a requirement of this job.