Customer Service Operations Manager

1 week ago


Memphis, Tennessee, United States BBSI Full time

{"Job Title": "Customer Service Manager", "Job Type": "Full-Time", "Location": "Memphis, TN", "Compensation": "$60,000 - $70,000/Year + Generous Benefit & Profit Share", "Reports to": "Sales Director", "Job Overview": "We are seeking an experienced Customer Service Manager to join our team at BBSI. This newly created position will play a pivotal role in elevating our customer service operations and supporting our ongoing growth.", "Key Responsibilities": ["Develop and document efficient procedures, creating a comprehensive training manual", "Set objectives to transition the department toward a more sales-oriented focus", "Lead resource planning and optimize team productivity", "Collect, analyze, and report on customer service metrics to management", "Hire, coach, and mentor team members to ensure high service standards", "Improve ordering processes, phone handling, and other customer interactions"], "Qualifications": ["3-5 years of proven experience in customer service management", "Experience working in a call center environment highly desired", "Strong understanding of customer service performance metrics", "Basic financial analysis skills (cost-effectiveness, cost-benefit)", "Proficient in MS Office and comfortable with technology", "Excellent leadership, communication, and problem-solving abilities", "Bachelor's degree in business administration, Marketing, or a related field a plus"], "Benefits Package": ["90% company-paid medical, dental, and vision insurance", "Flexible Spending Account (FSA) and Health Reimbursement Account (HRA)", "401K with a 3% employer match and annual profit share", "Term life insurance, short- and long-term disability", "Gym membership reimbursement", "3 weeks of vacation and holiday pay", "Holiday cash gifts and education reimbursement"]}



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