Customer Service Operations Manager
1 week ago
{"Job Title": "Customer Service Manager", "Job Type": "Full-Time", "Location": "Memphis, TN", "Compensation": "$60,000 - $70,000/Year + Generous Benefit & Profit Share", "Reports to": "Sales Director", "Job Overview": "We are seeking an experienced Customer Service Manager to join our team at BBSI. This newly created position will play a pivotal role in elevating our customer service operations and supporting our ongoing growth.", "Key Responsibilities": ["Develop and document efficient procedures, creating a comprehensive training manual", "Set objectives to transition the department toward a more sales-oriented focus", "Lead resource planning and optimize team productivity", "Collect, analyze, and report on customer service metrics to management", "Hire, coach, and mentor team members to ensure high service standards", "Improve ordering processes, phone handling, and other customer interactions"], "Qualifications": ["3-5 years of proven experience in customer service management", "Experience working in a call center environment highly desired", "Strong understanding of customer service performance metrics", "Basic financial analysis skills (cost-effectiveness, cost-benefit)", "Proficient in MS Office and comfortable with technology", "Excellent leadership, communication, and problem-solving abilities", "Bachelor's degree in business administration, Marketing, or a related field a plus"], "Benefits Package": ["90% company-paid medical, dental, and vision insurance", "Flexible Spending Account (FSA) and Health Reimbursement Account (HRA)", "401K with a 3% employer match and annual profit share", "Term life insurance, short- and long-term disability", "Gym membership reimbursement", "3 weeks of vacation and holiday pay", "Holiday cash gifts and education reimbursement"]}
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Customer Service Operations Manager
2 weeks ago
Memphis, Tennessee, United States AutoZone Full timeSenior Customer Service CoordinatorWe are seeking a highly skilled Senior Customer Service Coordinator to join our team at AutoZone. As a key member of our customer service operations, you will play a pivotal role in shaping the future of our customer service experience.Key Responsibilities:Provide exceptional customer service and support to our...
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Customer Service Representative
3 weeks ago
Memphis, Tennessee, United States Service Corporation International Full timeOur company, Service Corporation International, is a leader in the death care industry. We celebrate lives and honor the deceased. Consider a career with a company that values its associates and provides opportunities for growth.Welcomes client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and...
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Customer Service Operations Associate
4 weeks ago
Memphis, Tennessee, United States Trax Group Full timePosition OverviewWe are looking for a Customer Operations Coordinator to become a vital part of our team at Trax Group, a prominent name in Transportation Spend Management solutions.About UsTrax Group provides top-tier cloud-based applications and expert services designed to assist clients in effectively managing their global transportation expenditures....
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Automotive Customer Service Representative
4 weeks ago
Memphis, Tennessee, United States Tire Choice Auto Service Centers Full timeJob Overview The Automotive Guest Relations Specialist position is available in both full-time and part-time capacities, with compensation based on the specific needs of the business. This role serves as a pivotal member of the team, acting as the key holder and manager on duty when the Store Manager is unavailable or when the situation demands. The...
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Service Operations Manager
5 days ago
Memphis, Tennessee, United States Bioventus Full timeService Operations SupervisorBioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life.Job SummaryThe Service Operations Supervisor is responsible for overseeing the day-to-day...
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Vending Services Manager
4 weeks ago
Memphis, Tennessee, United States Navy Exchange Service Command Full timeJob SummaryWe are seeking a highly skilled and experienced Vending Services Manager to join our team at the Navy Exchange Service Command. The successful candidate will be responsible for overseeing the planning, coordination, and supervision of vending operations at assigned activities.Key ResponsibilitiesPlan, coordinate, and supervise all facets of...
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Customer Service Representative
2 weeks ago
Memphis, Tennessee, United States Service Corporation International Full timeReceptionist Job DescriptionWe are seeking a skilled and compassionate Receptionist to join our team at Service Corporation International. As a Receptionist, you will be the first point of contact for our clients and visitors, providing exceptional customer service and support.Key Responsibilities:Greet and welcome clients and visitors, offering assistance...
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Service Operations Manager
3 weeks ago
Memphis, Tennessee, United States Bioventus Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Operations Manager to oversee the day-to-day operations of our Product Service and Repair department. This role involves direct handling of technical support inquiries, complaints, product maintenance and repairs, overseeing the loaner/demo program, and ensuring a seamless customer repair...
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Customer Service Representative
3 weeks ago
Memphis, Tennessee, United States GEODIS Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS Group. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesInteract with customers to receive orders, respond to inquiries, and resolve...
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Customer Service Manager
1 week ago
Memphis, Tennessee, United States Steve Womack - State Farm Agent Full timeJob Title: Customer Service ManagerWe are seeking a highly motivated and experienced Customer Service Manager to join our team at Steve Womack - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service, managing customer relationships, and driving business growth.Responsibilities:Develop and implement...
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Automotive Service Operations Manager
3 weeks ago
Memphis, Tennessee, United States American Car Center LLC Full timeAbout American Car Center LLCWe are a leading provider of quality vehicles and innovative financial solutions, with a rich history and over 65 locations across the Southeast.Our mission is to deliver exceptional customer experiences and drive business growth through our commitment to excellence, innovation, and teamwork.Job SummaryWe are seeking an...
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Customer Service Manager
1 day ago
Memphis, Tennessee, United States Ruby Williams - State Farm Agent Full timeJob OpportunityWe are seeking a highly motivated and organized Customer Service Manager to join our team at Ruby Williams - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service, developing leads, and marketing appropriate products and services.ResponsibilitiesProvide prompt and accurate customer...
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Automotive Service Operations Manager
3 weeks ago
Memphis, Tennessee, United States American Car Center LLC Full timeJob Summary:We are seeking an experienced Automotive Service Operations Manager to join our team at American Car Center LLC. As a key member of our leadership team, you will be responsible for overseeing the service department and driving business growth.Key Responsibilities:Strategic Planning: Develop and implement a comprehensive service strategy to drive...
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Customer Service Manager Trainee
1 month ago
Memphis, Tennessee, United States Tennessee Title Loans Full timeCustomer Service Manager Traineeat Tennessee Title Loans, Inc.Position Overview:As a vital member of your community, you will offer financial solutions to clients facing temporary financial challenges. Our organization prioritizes the health and safety of our team members and clients nationwide while continuing to provide essential loan products and...
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Customer Service Manager
4 weeks ago
Memphis, Tennessee, United States MAPCO Full timeJob SummaryMAPCO is seeking a highly motivated and experienced Customer Service Leader to join our team. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.Key ResponsibilitiesDevelop and implement customer service strategies to meet and exceed customer...
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Customer Service Representative
2 days ago
Memphis, Tennessee, United States Ewing Moving Service & Storage, Inc. Full timeJob DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Ewing Moving Service & Storage, Inc.Key Responsibilities:Customer Onboarding: Provide a warm welcome to new customers, ensuring they feel valued and supported throughout their journey with us.Issue Resolution: Effectively troubleshoot and resolve customer...
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Automotive Service Operations Manager
5 days ago
Memphis, Tennessee, United States American Car Center LLC Full timeOverviewAt American Car Center LLC, we're committed to delivering exceptional vehicles and innovative financial solutions to hardworking individuals. Our mission is to provide a platform for growth and development, fostering a diverse and inclusive environment where team members can thrive.Our CultureWe pride ourselves on our core values, which guide our...
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Customer Service Manager
3 weeks ago
Memphis, Tennessee, United States BBSI Southern California Full timeJob DescriptionJob Type: Full-Time, Direct Hire, OnsiteCompensation: $60,000 - $70,000/Year + Generous Benefit & Profit ShareReports to: Sales DirectorJob Overview:BBSI Southern California is seeking an experienced Customer Service Manager to join their team. This newly created position will play a pivotal role in elevating their customer service operations...
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Customer Service Director
3 weeks ago
Memphis, Tennessee, United States Barrett Business Services Full timeAbout the RoleWe are seeking an experienced Customer Service Manager to join our team at Barrett Business Services. As a key member of our operations team, you will be responsible for leading our customer service department and driving business growth through exceptional customer experiences.Key ResponsibilitiesDevelop and Implement Customer-Centric...
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Customer Service Representative
2 weeks ago
Memphis, Tennessee, United States Bass Pro Shops Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Outfitter. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and promoting our products and services.Key ResponsibilitiesProvide prompt and...