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Customer Service Director

2 months ago

Memphis, Tennessee, United States Barrett Business Services Full time
About the Role

We are seeking an experienced Customer Service Manager to join our team at Barrett Business Services. As a key member of our operations team, you will be responsible for leading our customer service department and driving business growth through exceptional customer experiences.

Key Responsibilities
  • Develop and Implement Customer-Centric Processes: Create and document efficient procedures to improve customer service operations and support business growth.
  • Lead and Develop a High-Performing Team: Hire, coach, and mentor customer service representatives to ensure high service standards and achieve business objectives.
  • Drive Business Growth through Data-Driven Insights: Collect, analyze, and report on customer service metrics to inform business decisions and drive growth.
  • Optimize Operations and Improve Efficiency: Lead resource planning and optimize team productivity to improve customer service delivery and reduce costs.
Requirements
  • 3-5 Years of Experience in Customer Service Management: Proven track record of leading customer service teams and driving business growth through exceptional customer experiences.
  • Strong Leadership and Communication Skills: Excellent leadership, communication, and problem-solving abilities to lead and develop a high-performing team.
  • Business Acumen and Analytical Skills: Basic financial analysis skills and ability to collect, analyze, and report on customer service metrics to inform business decisions.
What We Offer
  • Competitive Salary and Benefits Package: 90% company-paid medical, dental, and vision insurance, flexible spending account, and 401K with a 3% employer match.
  • Opportunities for Professional Growth and Development: Opportunities to develop leadership and business skills and advance your career in a dynamic and growing company.