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Customer Service Representative

2 months ago

Memphis, Tennessee, United States GEODIS Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS Group. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Interact with customers to receive orders, respond to inquiries, and resolve issues in a timely and professional manner.
  • Process and input customer orders, ensuring accuracy and efficiency.
  • Generate and maintain customer records, including order history and inventory levels.
  • Coordinate with internal teams to resolve customer complaints and issues.
  • Provide excellent customer service, responding to all inquiries and complaints in a courteous and efficient manner.
  • Report customer feedback and concerns to management, identifying areas for improvement.
  • Act as a liaison between the warehouse and customer, ensuring seamless communication and resolution of issues.
  • Perform administrative tasks, including data entry, reporting, and record-keeping.
Requirements
  • High school diploma or equivalent required.
  • Minimum 6 months of related experience and/or training.
  • Experience with AS400 operating systems and warehouse management systems preferred.
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Working Conditions

This role requires the ability to work in a warehouse environment, with occasional exposure to moving mechanical parts and vehicles. The employee must be able to lift and/or move up to 25 pounds and be able to sit for extended periods.