Customer Service Representative

2 months ago


Waco, Texas, United States The Cavco Family of Companies Full time

Job Summary:

The Cavco Family of Companies is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their overall satisfaction.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Issue Resolution: Investigate and resolve customer complaints in a fair and efficient manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve complex customer issues, using problem-solving skills and knowledge of company policies and procedures.
  • Team Collaboration: Work collaboratively with colleagues to achieve team goals and objectives.

Requirements:

  • Education: High School Diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a fast-paced environment.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and strong problem-solving skills.
  • Knowledge: Familiarity with MS Word, MS Excel, and computer software applications.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and supportive work environment.


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