Customer Service Representative

7 days ago


Waco, Texas, United States Lochridge Priest Home Services Full time
Overview

Lochridge Priest Home Services in Waco, Texas is seeking a self-motivated individual with a positive attitude to join our dedicated Customer Support team. As a Customer Service Representative, you will be responsible for managing incoming calls from customers, scheduling and managing customer estimates, and identifying and assessing customer needs to achieve full satisfaction of work provided.

Key Responsibilities
  • Manage incoming calls from customers and provide top-level service and support
  • Schedule and manage customer estimates and maintenance agreements
  • Identify and assess customer needs to achieve full satisfaction of work provided
  • Manage customer and technician schedules
  • Renew and manage maintenance agreements
  • Build relationships with customers and provide exceptional service and support
  • Maintain accurate and detailed records of customer needs, requests, and tasks performed
  • Appropriately handle and de-escalate customer complaints and concerns
Requirements
  • 1-5 years of call center or customer support experience preferred
  • Valid driver's license with a clean motor vehicle record
  • Experience with MS Office products preferred
  • Experience with Service Titan preferred
About Us

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We prioritize our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

We offer a competitive hourly rate of $20.00 per hour, as well as a range of benefits including medical, prescription, dental, and vision insurance, disability and term life insurance, and a matching 401(k) plan.

We are an Equal Employment Opportunity Employer and welcome applicants from diverse backgrounds.



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