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Customer Service Representative

2 months ago

San Francisco, California, United States Qonten Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Qonten. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer expectations.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer service metrics and performance targets
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions to customers

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 6 months of customer service experience; experience in a call center or help desk environment a plus
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance