Athletics Ticket Office Student Assistant

3 days ago

Harrisonburg, Virginia, United States Commonwealth of Virginia Full time
{"title": "Athletics Ticket Office Student Assistant", "description": "

About the Role:

The Athletic Ticket Office Student Assistant plays a vital role in supporting the operations of the university's athletic ticketing services. This position is responsible for assisting with various tasks related to ticket sales, customer service, and game day needs within the athletic department.

Key Responsibilities:

  • Provide excellent customer service to patrons in person, on the phone, and via email.
  • Process phone and window sales as well as game day event sales.
  • End-of-day balancing of cash drawer, settlement, and reconciliation as they apply.
  • Perform tasks in an efficient and timely manner.
  • Stay informed and up-to-date on all policy, games, and events.
  • Facilitate pass gate operations including player pass, complimentary admission, visiting team, will call, etc. as they apply.
  • Assist with crowd control, ticket seller support, and general operation as needed.

Requirements:

  • High School degree
  • Logical reasoning skills
  • Experience working with customers
  • Proficiency in Microsoft Office Suite

Working Conditions:

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

Students must have a 2.0 or better cumulative GPA.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Additional Information:

2 references required

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability- You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.

"}

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