Loan Servicing Representative

18 hours ago


Anchorage, Alaska, United States First National Bank Alaska Full time
Loan Servicing Representative/Specialist

At First National Bank Alaska, we're seeking a highly skilled Loan Servicing Representative/Specialist to join our Loan Administration Unit. As a key member of our team, you'll play a critical role in providing exceptional customer service and support to internal and external customers.

Key Responsibilities:
  1. Assist customers with escalated loan and/or escrow questions, prepare necessary correspondence, and perform loan and/or escrow account maintenance.
  2. Analyze and address loan and escrow servicing-related issues and customer complaints.
  3. Review, analyze, and reconcile various reports, identify errors, and resolve inconsistencies.
  4. Maintain, monitor, and reconcile bank-controlled accounts and remit funds accordingly.
  5. Stay up-to-date on pertinent regulations, guidelines, and bank policies, and may act in a lead capacity to direct workflow and assist with training.
Requirements:

To succeed in this role, you'll need:

  • Three years of loan servicing, banking, or progressively responsible administrative experience, or an equivalent combination of education/training and experience.
  • Excellent analytical and logistical thinking skills, with comfort working with financial figures and detailed documentation.
  • Strong customer service skills, with excellent written and verbal communication skills.
  • Ability to keyboard 45 wpm and operate a 10-key calculator, with experience in word processing and spreadsheet software.
What We Offer:

As a Loan Servicing Representative/Specialist at First National Bank Alaska, you'll enjoy a competitive salary of $20-$22.25/hour, plus commensurate with job level and experience. You'll also have opportunities for professional growth and development in a dynamic and supportive work environment.



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