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Loan Administration Specialist

2 months ago

Anchorage, Alaska, United States First National Bank Alaska Full time

Loan Administration Specialist

Embark on a professional journey with First National Bank Alaska, recognized as the *Best Place to Work in Alaska* for nine consecutive years by Alaska Business magazine readers.

Position Overview

We are in search of a dedicated individual to become a part of our Loan Servicing Loan Administration Unit.

Loan Servicing Representatives play a crucial role in delivering ongoing support and services to internal clients throughout the loan lifecycle, ensuring a superior experience for external customers.

The ideal candidate will possess strong analytical and logistical thinking abilities, comfort with financial data and detailed documentation, exceptional customer service skills, and excellent written and verbal communication capabilities. Familiarity with loan management software and current regulations is advantageous.

Compensation: $20-$22.25/hour, based on job level and experience.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  1. Assist internal and external clients with complex loan and escrow inquiries, addressing issues related to loans, taxes, reserves, partial collateral releases, and insurance; prepare necessary correspondence and provide supporting documentation; perform relevant loan and escrow account maintenance.
  2. Investigate and resolve loan and escrow servicing-related challenges and customer complaints.
  3. Review, analyze, and reconcile various reports; identify, research, and rectify errors and discrepancies.
  4. Maintain, monitor, and reconcile various bank-controlled accounts and remit funds as required.
  5. Stay informed about pertinent regulations, guidelines, and bank policies; may take a lead role within the assigned unit to direct workflow, review the work of junior staff for accuracy, and assist supervisors with training.
  6. Perform additional work-related duties as assigned by supervisors.
Qualifications

To excel in this role, an individual must effectively perform each essential duty. The following qualifications are representative of the knowledge, skills, and abilities required.

Education and Experience:
Representative Minimum: Three years of experience in loan servicing, banking, or related administrative roles; or an equivalent combination of education and experience. Relevant education may substitute for up to one year of experience.
Preferred: Experience in customer service.

Specialist Minimum: Four years of experience in loan servicing, real estate, financial services, or related fields; or an equivalent combination of education and experience. Relevant education may substitute for up to two years of experience.
Preferred: Experience in a leadership capacity.

Skills and Abilities:

Proficiency in typing at least 45 wpm and operating a 10-key calculator is required; experience with word processing and spreadsheet software is essential.

Language Skills:
Ability to read, analyze, and interpret general business publications, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to effectively present information and respond to inquiries from groups of managers, clients, and the public.

Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply basic algebra concepts and accurately read numerical data.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a wide variety of technical instructions with several abstract and concrete variables.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools, or controls; and reach with hands and arms. The employee frequently needs to talk and hear. Occasionally, the employee may be required to stand, walk, stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is typically moderate.