Hotel Front Desk Agent

2 weeks ago


Brunswick, Georgia, United States Wingate, Brunswick Full time
Hotel Front Desk Receptionist Job Description

We are seeking a highly skilled and enthusiastic Hotel Front Desk Receptionist to join our team at Wingate, Brunswick. As a key member of our guest services team, you will be responsible for providing exceptional customer service, managing guest accounts, and ensuring a seamless experience for our guests.

Responsibilities:
  • Connect with the housekeeping department to ensure guest accommodations are ready and meet the highest standards.
  • Greet, check-in, and check-out guests, distribute keys and room assignments, and record credit card information accurately and efficiently.
  • Field customer complaints and resolve issues in a professional and courteous manner.
  • Perform general bookkeeping tasks, ensuring all hotel guest account information is accurate and up-to-date.
  • Answer incoming calls and questions about guests' needs, providing information on room bookings, rates, amenities, available rooms, rewards programs, and special requests.
Qualifications:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • High school diploma or equivalent required; 1 year of experience in the hospitality industry as a hotel front desk agent, receptionist, or guest service specialist preferred.
  • Proficiency in Microsoft Office and reservation management systems.


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