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Front Desk Representative

2 months ago

New Brunswick, New Jersey, United States Hotel Resource Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hotel Resource. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Provide warm and sincere greetings to all guests, ensuring a positive first impression.
  • Check guests into the hotel, process check-outs, and post charges to guest folios in a timely and efficient manner.
  • Answer telephones, respond to guest inquiries, and provide information about the hotel and surrounding area.
  • Make transportation arrangements and assist guests with special requests.
  • Communicate effectively with other departments to resolve guest issues and reserve additional hotel services.

Requirements:

  • Minimum 2 years of front desk hotel experience or retail customer service experience.
  • Excellent verbal, written, and interpersonal skills.
  • Ability to work evenings, mornings, weekends, and holidays with occasional overtime required.
  • High degree of scheduling flexibility.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Hotel Resource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.