Apprentice - CFI Client Services Specialist

3 days ago


Hagerstown, Maryland, United States Fiserv Full time

Job Title: Apprentice - CFI Client Services

About the Role:

We are seeking a highly motivated and detail-oriented Apprentice - CFI Client Services to join our team at Fiserv. As a key member of our Client Services team, you will provide Level 2 support for the CFI portfolio, responsible for client solution penetration, education, and issue resolution ownership.

Key Responsibilities:

  • Support the retention and growth of the CFI portfolio and assure client satisfaction by maintaining overall relationship with clients.
  • Work with small to medium-sized accounts with multi-product platforms/environments to deepen the penetration of Fiserv products and services.
  • Directly impact merchant satisfaction through troubleshooting and timely resolution of simple to complex inquiries.
  • Coordinate seamlessly with other Fiserv teams to deliver comprehensive resolutions to merchants.
  • Maintain accurate and up-to-date inquiry notes and updates, including all work performed and pertinent information regarding the merchant account.
  • Educate customers on relevant product and technical information related to their inquiry.

Requirements:

  • High School graduate/GED
  • Experience in customer service, sales, business development, or relationship management; payment processing experience.
  • Knowledge or interest to learn of payment processing; Fiserv's products, platforms, systems, and operational areas.

What We Offer:

A competitive salary range of $33,600.00-$45,700.00, depending on location, and the opportunity to work with a global leader in payments and financial technology.

About Fiserv:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. We are committed to innovation and excellence, and we welcome and encourage diversity in our workforce that reflects our world.



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