Senior Application Analyst, Administrative Technologies

5 days ago

Cambridge, Massachusetts, United States Harvard University Full time
Job Title: Senior Application Analyst, Administrative Technologies

Harvard Business School (HBS) is seeking a highly skilled Senior Application Analyst to join our Administrative Technologies team. As a key member of our IT team, you will be responsible for the operation and maintenance of HBS's student information system, financial aid, and other administrative technology platforms.

Key Responsibilities:
  • Diagnose, escalate, and resolve software incidents for vendor-based and custom-developed applications
  • Collaborate with business and IT stakeholders to define and execute on Service Plans and Roadmaps
  • Execute enhancement and defect processes under guidance from Lead Application Analyst or manager
  • Proactively identify risks and escalate as needed, especially when they impact Patterns of Business Activity
  • Initiate projects and act as PM on smaller projects
  • Ensure application documentation, including context diagrams, are up to date during and after projects
  • Configure applications to match business needs
  • Assist in conducting security audits
  • Oversee Major Incident technical resolution with vendors and internal teams
Requirements:
  • Minimum of two years' post-secondary education or relevant work experience
  • Working Conditions: Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required
  • Must be available by personal cell phone during business hours, and occasionally off-hours (cell phone stipend will be provided)
What We Offer:
  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary caregivers
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits
  • Work/Life and Wellness: Child and elder/adult care resources including on-campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston
About Us:

Harvard Business School (HBS) IT is a nimble, innovative, strategic partner who crafts, delivers, and supports the pioneering technology solutions that connect, enable, and inspire the HBS community to educate leaders who make a difference in the world.

Annual Salary Range: $90,000 - $95,000, salary commensurate with experience

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