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Dermatology Patient Access Representative

1 month ago

Cleveland, Ohio, United States University Hospitals Full time
Patient Access Representative I Dermatology Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative I to join our team at University Hospitals. As a key member of our healthcare team, you will provide comprehensive administrative support to our patients and healthcare providers.

Key Responsibilities:
  • Interview and register patients in a face-to-face setting or over the phone, ensuring accurate and timely data entry.
  • Enter and validate medical, demographic, insurance, financial, and business data to maintain master patient index integrity and create accurate claims.
  • Prepare patient materials, including forms, labels, brochures, and surveys.
  • Maintain confidential health records, process physician orders, and schedule patients.
  • Identify and communicate the need for interpreter services.
  • Provide patient education on third-party coverage and liabilities.
  • Communicate possible payment options and connect patients with financial counselors as needed.
  • Collect, post, and balance co-pays, deductibles, and other patient payments.
  • Maintain expertise in PAS legal and compliance requirements and incorporate principles into workflows.
  • Handle patient inquiries regarding services and logistics to ensure timely access to care.
  • Recruit and train patients to access My UH Care Personal Health Record.
  • Ensure achievement of productivity and quality standards.
  • Maintain up-to-date knowledge of computer systems, insurance/government regulations, and UH/PAS policies/procedures.

Additional Responsibilities:
  • Function as an integrated team member and work collaboratively with other staff and providers to improve patient experience and department efficiency.
  • Participate in UH emergency preparedness.
  • Maintain a clean and organized work area.
  • Be cross-trained to perform other duties as assigned.
  • May be scheduled to work at off-sites.
  • Perform other duties as assigned.
  • Comply with all policies and standards.
  • Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

Requirements:
  • High School Equivalent / GED (Required)
  • Associate's Degree or progress towards degree (Preferred)
  • Medical Terminology (Preferred)
  • 1+ years experience in call center, patient registration, scheduling, office, banking, customer service, or related medical field using computers (Required)

Knowledge, Skills, & Abilities:
  • Ability to use PCs and toggle between multiple applications, MS Office, and general office equipment (Required)
  • Excellent keyboarding/data entry skills (Required)
  • Detail-oriented and organized, with good analytical and problem-solving ability (Required)
  • Notable client service, communication, and relationship-building skills (Required)
  • Ability to function independently and as a team player in a fast-paced environment (Required)
  • Strong written and verbal communication skills and excellent spelling (Required)
  • Professional demeanor (Required)

Physical Demands:
  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently

Travel Requirements:
  • 10%