Customer Account Manager
3 days ago
At Quad, we're seeking a highly skilled Customer Account Manager to join our team. As a key member of our sales team, you will be responsible for optimizing customer and company strategies across our platform to achieve all objectives and outcomes.
Key Responsibilities:- Optimize customer strategy across platform to achieve all customer objectives and outcomes using unique and creative customer-specific approaches.
- Optimize company strategy across platform to achieve all company objectives and outcomes.
- Conduct independent analysis of customer specifications to leverage company solutions and drive customer brand and marketing strategies.
- Drive company strategies through all deliverables.
- Develop and cultivate customer relationships for a mutually beneficial business partnership.
- Apply specialized knowledge of all aspects of print and marketing services to make autonomous operational decisions.
- Use independent discretion to negotiate solutions that impact customers' general business operations.
- Track profitability and conduct internal and external business reviews to optimize marketing strategies for both the customer and Quad.
- Manage vendor relationships on behalf of the customer, providing end-to-end solutions.
- Consult and educate on overall print business.
- High School diploma required; Bachelor's degree preferred.
- 3 years' experience in customer service or print environment preferred.
- Ability to work independently, multi-task, and balance a number of customer accounts.
- Ability to successfully analyze problems, drawing valid conclusions, and make recommendations.
- Ability to travel in and out-of-state to customers for onsite consultation.
- Proficient with math applications.
- Proficient in Microsoft Office applications, including Word, Excel, PowerPoint.
- Excellent written and verbal communication skills.
- Strong knowledge of print industry and processes.
- Excellent benefits to eligible employees, including 401(k), holidays, vacations, and more.
- Proud to be an equal opportunity employer and values diversity.
- Committed to creating a place of belonging – a space where employees do not need to sacrifice who they are to exist and grow in our workplace.
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