Sales Associate

1 day ago


Lanham, Maryland, United States Encore Full time
Job Title: Sales Associate

At Encore, we are seeking a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will be responsible for qualifying leads and managing the Event Technology Sales process for events of all sizes, with a special focus on events under $5K in revenue.

This role will deliver an excellent customer experience, optimize efficiencies, and maximize revenue per opportunity. You will also provide general sales and support, including lead importing, order entry, opportunity management, and customer follow-up.

Key Responsibilities:
  • Import and distribute leads for Venue complexes, researching as needed to determine correct ownership.
  • Sell smaller events, such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events.
  • Direct qualified leads to EventNow (eCommerce platform) as a buying channel for Encore customers and assist their online customer experience.
  • Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines.
  • Manage customers' requests through phone, online chat, email, and other channels, and follow up with internal and external customers through confirmed order hand-offs.
  • Effectively use Encore tools/technology/systems and resources to promptly respond to customer requests.
  • Ensure CRM is always accurate and up to date.
  • Facilitate strong information exchange with aligned venue leadership teams.
Qualifications:
  • Bachelor's degree or 1+ years of sales/event experience.
  • Prior technology, sales, hospitality, or event planning experience a plus.
  • Technical aptitude and proficiency with computer software and programs.
  • Strong written and oral communication skills needed to effectively solicit and close business via phone/email.
Competencies:
  • Hospitality
  • Responsiveness
  • Professionalism
  • Communicates Effectively
  • Action Oriented
  • Sales Proficiency
  • Initiative
  • Exceeds Customer Expectations
  • Negotiation
  • Results Oriented
  • Relationship Management
  • Interpersonal Organization
Work Environment:

Work is performed in a centralized sales support environment within an office setting. The working conditions will vary between moderately quiet to noisy volumes. Working times will include irregular hours and on-call status, including days, evenings, weekends, and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an office environment and when traveling, on an individual venue or a representation of venues in that city or area.


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