Audio Visual Production Associate Manager

7 hours ago


Lanham, Maryland, United States Encore Full time

Job Summary

The Associate Project Manager, Audio Visual Production is responsible for managing small events or portions of larger projects. This role involves monitoring progress, identifying and resolving operational problems, and ensuring successful execution of events by following Technical and Production Standards.

Key Responsibilities

• Assist in creating and deploying detailed work plans for events or small projects.

• Review and make recommendations on equipment and labor requirements for events and coordinate with the Project Management team.

• Analyze and manage project risk to ensure customer satisfaction and adherence to Technical and Production Standards.

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service.

Event Execution

• Supervise the technical aspects of events and provide intermediate to advanced operational troubleshooting and problem solving during technical setup, operation, and dismantle of audio-visual systems.

• Assist with scheduling equipment deliveries and pickups for events.

• Troubleshoot and problem solve audio-visual and IT equipment.

• Follow up with clients on-site to ensure their needs are met and equipment setup is working properly.

Financial Management

• Monitor cost control measures and report challenges to the Project Management team.

• Assist the Project Management team with securing local internal resources to minimize external spend.

• Ensure compliance with Encore Policies and Procedures to minimize company exposure to liability claims and property damage.

Administrative & Training

• Complete Encore post-event process, including completion of all post-show reporting and ensuring accurate workforce hours are entered.

• Assist in the training and development of technicians to improve customer experience.

• Achieve Technical Level 3 Certification per Encore Technical Skill Set Matrix within 180 days.

Requirements

• BA/BS Degree or equivalent experience.

• 2+ years of knowledge of audio-visual or related technical skill set.

• 1+ years on-site crew experience.

• Venue audio-visual and strong technical background preferred.

• Strong Client relationship skills.

• Strong written and oral communication skills.

• Works well under pressure.

• Ability to manage complex job functions within a fast-paced environment.

• Problem solving and troubleshooting skills.

• MS Office experience required.

• Ability to travel up to 50% may be required.



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