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Patient Access Coordinator
2 months ago
We are seeking a highly skilled Patient Access Specialist to join our team at Billings Clinic. As a Patient Access Specialist, you will play a critical role in ensuring the efficient and effective flow of patient access needs, as well as initiating the revenue cycle throughout our organization.
Key Responsibilities- Provide excellence in customer service by greeting, registering, and gathering appropriate information for clinical, patient financial services, regulatory, and meaningful use.
- Initiate the revenue cycle for timely billing and possible insurance follow-up.
- Competently and courteously educate patients about various forms that may require their signature.
- Validate insurance(s) using IntelliSource and analyze electronic responses to ensure appropriate set-ups.
- Coordinate with patients, internal and external providers, and nursing staff to ensure Medicaid Passport authorizations are obtained and entered.
- Schedule and coordinate appointments in a manner that meets the patients' needs and each individual provider's scheduling protocols.
- Provide in-person marketing for Billings Clinic's patient portal, explaining its functionality and sending electronic invitations to patients for access and establishment of their connection.
- Initiate collection of copayments and deposits in accordance with each patient's individual insurance or self-pay requirements.
- Post all payments directly onto patients' accounts within the revenue cycle system.
- May schedule ancillary services and instruct patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures.
- High school diploma or equivalent.
- Some college or healthcare-focused classes preferred, such as medical terminology or medical office practices.
- Demonstrated excellence in customer service skills.
- One year of customer service experience, with healthcare experience preferred.
