Patient Services Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Patient Services Specialist to join our team at Native American Development Corporation. As a Patient Services Specialist, you will play a critical role in supporting patients accessing healthcare services and serving as the front desk receptionist to answer inquiries and provide information to the public, customers, visitors, and other interested parties.
Key Responsibilities- Greet all patients, families, guests, coworkers, etc. in a professional manner.
- Responsible for obtaining accurate patient demographic information, validating addresses, identifying and verifying health insurance information for Billings Urban Indian Health and Wellness Center.
- Perform registration processes in accordance with types of care/services rendered (e.g. primary care, mental health, addiction counseling, etc.).
- Provide registration packets to new patients and explain BUIHWC's consent to treatment and financial responsibility policies.
- Perform clerical, scheduling, and records activities in support of patients and clinical staff.
- Complete referral coordination and documentation as needed.
- Input of documentation into the electronic health records with accuracy.
- Communicate with clinical staff, provider teams, and other support staff to streamline coordination of care.
- Work closely with the financial department to collect all Point of Service (POS) transactions.
- Meet or exceed departmental goals and objectives as set forward by leadership, including productivity goals, collection goals, and no-show procedures.
- High School Diploma or G.E.D.
- Two years of experience working directly in a healthcare setting in an administrative/front desk role.
- Experience working with Native American populations preferred.
- Must have valid Montana State driver's license.
- Maintains certification and licensures when applicable.
- Working knowledge of federally qualified health centers, healthcare insurances, setting priorities, best practices, rural settings, medical administration, claims management, medical regulations, labor regulations, 330 Grant Funding, and federal and state health assistance programs.
- Proficient skills in leadership, operations, finance, billing and information systems, purchasing, facilities maintenance, compliance for overall organizational health, managing a challenging budget, accomplishing a large workload, grant applications process, solving complex situations with varying interests, managing challenging areas, finding solutions considering various factors, partnering with nearby clinics, colleagues, and other entities to ensure successful outcomes, assertiveness and awareness, mentoring, change management, and emotional intelligence.
- Ability to understand rural communities, possess tact and emotional stability, manage operations, uphold confidentiality, decision-making, and workforce plans, lead with grace and finesse, organize and prioritize work and manage multiple priorities, research and analyze data and delegate, establish and maintain effective working relationships with providers, management, employees, and contacts outside the organization, use Microsoft Office applications (Word, Excel, Access, Outlook, database software) and internet resources, work with speed and efficiency, make fair and consistent decisions, use good judgment, be tolerant, find solutions, study and apply concepts to processes, build trust, and meet deadlines.
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