Patient Access Associate I Registration Specialist
2 days ago
Job Title: Patient Access Associate I Registration Specialist
Job SummaryIntermountain Health is seeking a Patient Access Associate I Registration Specialist to provide excellent customer service and facilitate the registration and scheduling process for patients and visitors at our facility. The ideal candidate will have a strong ability to work in a fast-paced environment, excellent communication skills, and a commitment to providing high-quality patient care.
Key Responsibilities- Greet and assist patients and visitors in a courteous and professional manner.
- Obtain and verify patient demographic, financial, and insurance information.
- Register and schedule patients for appointments, tests, and procedures.
- Collect and process co-pays, deductibles, and balances due at the time of service.
- Provide patients with information on financial assistance, payment plans, and charity care.
- Explain and obtain signatures on consent forms, policies, and disclosures.
- Provide patients with directions, maps, and parking information.
- Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
- Document and update patient records in the electronic health system.
- Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.
- High School diploma or equivalent is preferred.
- Demonstrated proficiency in computer skills including Microsoft Office, internet, and email required.
- Experience with Epic preferred.
- Customer service experience, preferably in a healthcare setting, is required.
- Demonstrated ability to work in a fast-paced environment.
The ideal candidate will be able to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. They will also be able to communicate effectively and understand spoken information, alarms, needs, and issues quickly and accurately.
The caregiver will be expected to lift and utilize full range of movement to transport, pull, and push equipment. They will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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