Digital Banking Operations Manager

6 days ago


Winchester, Massachusetts, United States Winchester Savings Bank Full time
Job Summary

Winchester Savings Bank is seeking a highly skilled Digital Banking Coordinator to oversee the system administration of the bank's digital banking platforms. This role requires a strong understanding of digital banking products and services, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Oversee the bank's digital banking products and services, including online banking, mobile banking, online account opening, and remote deposit capture.
  • Perform daily responsibilities of associated digital banking services, including customer support via phone and email.
  • Provide internal/external system support and participate in the maintenance and development of the bank's digital products and services.
  • Work with vendors to ensure operational performance standards are maintained and identify opportunities for process improvement within the digital banking department.
  • Ensure compliance with all legal and regulatory requirements and establish and maintain written operating policies and procedures for the department.
  • Serve as a liaison between digital banking and other internal departments, providing support and assistance as needed.
Requirements
  • 10+ years in the banking industry, with 5+ years' experience in Digital Banking.
  • Proficient in MS Word, Excel, PowerPoint, as well as Crystal reporting.
  • Bachelor's degree and/or equivalent work experience.
  • Excellent communication and interpersonal skills, with exceptional problem-solving and decision-making abilities.
  • Strong organizational and analytical skills with attention to detail, with the ability to work independently and collaboratively.


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