Healthcare Support Specialist

2 weeks ago

Riverview, Florida, United States Florida Medical Clinic Full time
Position Overview

Our Mission is to provide exceptional healthcare services to our community.

Position Title: Medical Assistant
Department: Family Practice Services
Reports to: Office Supervisor

Role Summary: The Medical Assistant is responsible for delivering direct patient care and supporting the Physician or mid-level practitioner. Key responsibilities include monitoring vital signs, conducting pulmonary function tests, communicating results to patients, performing EKGs, and managing multiple tasks effectively. The role requires a solid understanding of medical terminology, administering medications, injections, and assisting with various treatments. Strong problem-solving skills, teamwork, attention to detail, time management, and effective communication are essential.

*CPR certification is required.*

WHAT DOES FLORIDA MEDICAL CLINIC OFFER?

We provide a comprehensive range of compensation and benefits that are among the best in the industry. From competitive salaries to retirement plans, we prioritize the well-being of our employees.

  • Work for an employer that values your contributions
  • Access to excellent training programs and growth opportunities
  • Medical benefits, including:
    • Employer contributions to HSA high deductible plans
    • Discounts at our medical facilities
    • Cigna Open Access OAPIN & OAP plans
  • Participation in incentive-based wellness programs
  • Company-sponsored life insurance with buy-up options
  • Dental, vision, long and short-term disability, accident, and illness policy options
  • Paid time off and holiday benefits
  • Generous 401K plan with an annual 3% employer contribution after one year of service
  • A workplace that values and appreciates its employees
  • A reputation for delivering superior healthcare and quality service

Key Responsibilities:

  • Initiate daily processes by unlocking cabinets/doors and preparing examination rooms.
  • Power up equipment and log on all workstations in the exam room, triage, and work area, completing the Opening Day Duties Checklist.
  • Efficiently room patients to ensure smooth patient flow through the clinic.
  • Address any patient complaints regarding wait times and resolve inconveniences for both scheduled and walk-in patients. Record vital signs and promptly notify the provider of any concerning results.
  • Verify that all necessary information for the provider is available (labs, hospital records, etc.) and update the electronic health record (EHR) with allergies, medications, and medical history.
  • Prepare patients for examinations or treatments with the required instruments or supplies.
  • Notify the provider when the patient is ready using EHR tracking events.
  • Perform procedures and treatments as directed by the provider, adhering to nursing standards for administering injections and vaccines.
  • Document all administered injections and vaccines in the EHR and assist the provider during examinations and treatments.
  • Obtain informed consents and prepare specimens for laboratory courier.
  • Conduct in-house tests/procedures as ordered by the provider and ensure results are documented in the patient account.
  • Review discharge summaries and upcoming appointments with patients prior to discharge.
  • Perform administrative clinical duties, including chart preparation and managing medication refill requests as directed by the provider.
  • Address referrals, prescription overrides, and prior authorizations as needed.
  • Manage patient calls, return messages, and notify patients of test results and provider instructions.
  • Complete end-of-day processes, ensuring all equipment is maintained and all urgent tasks are addressed.
  • Maintain cleanliness and organization of exam rooms and notify the Clinical Supervisor when supplies need replenishing.

Qualifications:

  • High School Diploma or GED equivalent
  • CPR certification preferred
  • Previous experience as a Medical Assistant is required
  • Strong team player with basic computer skills
  • Excellent customer service orientation
  • Certified Medical Assistant preferred

Physical and Mental Requirements:

  • Able to stand or walk for extended periods
  • Normal concentration and decision-making complexity
  • Strong verbal and written communication skills
  • Ability to manage multiple tasks simultaneously
  • Typing proficiency of 40 W.P.M. for electronic medical record software
  • Ability to remain calm and effective in emergency situations
  • Willingness to work evenings and weekends as necessary

Florida Medical Clinic is an Equal Opportunity Employer and makes employment decisions without regard to race, gender, disability, or protected veteran status.

Florida Medical Clinic is a drug-free workplace and requires new hires to submit to pre-employment drug testing.

#IND123

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