Customer Service Representative
4 weeks ago
At Wolfer's Home Services, we're committed to providing exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service.
Key Responsibilities:
- Answer incoming calls with urgency and professionalism
- Process appointments for our technicians using scripts and internal sources
- Meet call center goals for opportunity expectations
- Utilize existing tools and systems to book appointments
- Follow department procedures to ensure high sales
- Log into systems in a timely manner
- Make follow-up calls to customers for satisfaction of service
- Verify invoices for accuracy
What We Offer:
- A competitive hourly rate of $20-$24
- A schedule that works for you: Tuesday - Saturday, 9:00a-5:30p
- Biweekly paychecks
- 75% paid medical premiums, including dental and vision
- 50% paid medical premiums for your family
- A company-matched 401K plan
- Paid Time Off
- A supportive community that values teamwork and camaraderie
Requirements:
- Availability to work the specified schedule
- High school diploma or equivalent GED
- 1 year of experience in a call center or customer service environment
- Ability to pass a background check and drug screen
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