Customer Service Representative

4 weeks ago


Wilsonville, Oregon, United States Wolfer's Inc Full time

Wolfer's Home Services is a five-star place to work, offering a unique opportunity for career growth and development. As a Customer Service Representative, you will be responsible for greeting incoming callers and processing appointments for our business. You will work in a consistently professional, friendly, and urgent manner, conveying information accurately to external and internal customers.

Responsibilities:

* Answer all calls with urgency and professionalism
* Handle calls and meet customer needs consistently
* Meet call center goals for opportunity expectations in setting appointments
* Use existing tools, scripts, and systems to book appointments
* Follow department procedures to ensure high sales
* Log into systems in a timely manner
* Make follow-up calls to customers for satisfaction of service performed by technicians
* Check invoices to ensure technician input proper payment and information

Additional Benefits:

* Ongoing technical and sales development training from industry experts
* Professional respect and a great team environment

Requirements:

* Willingness to work a Tuesday-Saturday schedule
* High school diploma or equivalent GED
* 1 year of experience in a call center or customer service environment
* Ability to pass a background check and drug screen

Salary:

$24.00 hourly



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