Senior Patient Service Representative

3 weeks ago


Los Angeles, California, United States Cedars-Sinai Full time
Job Summary

The Senior Patient Service Representative is a key member of our team, responsible for delivering exceptional patient care and administrative support. This role requires a high level of expertise, independence, and minimal direction.

Key Responsibilities
  • Check in and out patients, collect co-payments, and reconcile payments.
  • Verify patient demographic and insurance information in CS-Link.
  • Schedule appointments, complete patient registration, and collect patient payments.
  • Deliver a high standard of customer service and establish collaborative relationships with peers, physicians, patients, and departments.
  • Coordinate communication between patients, family members, medical staff, administrative staff, insurance plans, and other departments.
  • Participate in lean management processes, detailing, monitoring, and updating department-specific data.
  • Manage physician master schedules and coordinate schedule changes.
  • Handle patient/provider correspondence and process referrals and authorizations for various insurance types.
  • Monitor patient care flow and assist with monitoring CS-Link message pools and standard work.
Requirements
  • High school diploma or GED preferred.
  • Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.
About Us

Cedars-Sinai is a leader in providing high-quality healthcare, encompassing primary care, specialized medicine, and research. Since 1902, we have evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching, and community service.

We are committed to transforming healthcare for the benefit of patients and demonstrating a commitment to the community through programs that improve the health of our most vulnerable residents.



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