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Bilingual Customer Service Representative

2 months ago

Greenville, South Carolina, United States Self-Help Full time

**Job Summary**

We are seeking a highly skilled and detail-oriented Bilingual Customer Service Representative to join our team at Self-Help. As a key member of our financial services team, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving any issues that may arise.

**Key Responsibilities:**

  • Provide prompt, efficient, and accurate service to members in-person or by phone
  • Process transactions, including account openings, loan payments, and cash withdrawals
  • Assist members with balancing accounts, completing payroll deductions, and direct deposit cards
  • Respond to member inquiries and resolve any issues that may arise
  • Promote credit union products and services based on member needs
  • Refer loan product inquiries to Loan Officer
  • Open new accounts and service existing accounts
  • Set up new account files and provide members with necessary information for membership
  • Provide translational assistance to members and staff

**Requirements:**

  • High school diploma or equivalent and 1 to 2 years of experience in banking or retail
  • Attention to detail and ability to effectively organize and prioritize work
  • Excellent interpersonal skills and ability to form and maintain strong relationships with internal and external customers
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Knowledge of basic economic and accounting principles and practices, the financial markets and banking
  • Analytical and problem-solving skills
  • Ability to use keyboard and data entry skills

**What We Offer:**

  • A competitive rate of pay starting at $17.00/HR on a Full-time 40 hour a week schedule
  • A generous benefit package

**About Self-Help:**

Self-Help is a leading national community development financial institution headquartered in Durham, NC. We provide responsible financial services, lending to individuals, small businesses, and nonprofits, and promote fair financial practices across the nation. We are committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military and veteran status, class or family status.