Bilingual Customer Service Representative

2 weeks ago


Greenville, South Carolina, United States Staff My Agency Full time
Position Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional customer service and support to our clients.

As a Customer Service Representative, you will be responsible for establishing and maintaining strong relationships with our customers, providing prompt and accurate service, and using a customer-focused approach to educate customers about insurance options. You will also be responsible for maintaining a strong work ethic and commitment to success, and for staying up-to-date on product changes, licensing, and technical developments.

Responsibilities
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.
  • As an Agent Team Member, you will receive a competitive salary, paid time off, valuable experience, and growth potential/Opportunity for advancement within my office.
Requirements
  • Bilingual Spanish/English preferred.
  • Excellent interpersonal skills.
  • Excellent communication skills - written, verbal and listening.
  • People-oriented.
  • Organizational skills.
  • Self-motivated.
  • Detail oriented.
  • Proactive in problem solving.
  • Dedicated to customer service.
  • Able to learn computer functions.
  • Pride in getting work done accurately and timely.
  • Ability to work in a team environment.
  • Ability to multi-task.
  • Provide timely and thorough activity reports to agent.
  • Property & Casualty license (must be able to obtain).
  • Life and Health license (must be able to obtain).


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