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Senior Associate Customer Support Specialist, Education Operations

2 months ago

Atlanta, Georgia, United States Cypress HCM Full time
Job Summary

We are seeking a highly skilled and motivated Senior Associate Customer Support Analyst to join our Education Operations team at Cypress HCM. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring a seamless user experience for our customers, partners, and employees.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers, partners, and employees through various channels, including phone, email, and chat.
  • Case Management: Manage and resolve a high volume of customer inquiries and issues in a timely and efficient manner.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance the customer experience and reduce support requests.
  • Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication.
  • Training and Development: Develop and deliver training programs to educate customers, partners, and employees on our products and services.
  • Metrics and Reporting: Track and analyze key performance metrics to measure support effectiveness and identify areas for improvement.
Requirements
  • Education: Bachelor's degree in a related field, such as business, communications, or computer science.
  • Experience: 2+ years of experience in customer support, account management, or a related field.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
  • Technical Skills: Proficiency in CRM software, such as Salesforce, and experience with learning management systems.
What We Offer
  • Competitive Salary: $26.00-$35.00 per hour.
  • Opportunities for Growth: Career advancement opportunities within the company.
  • Collaborative Environment: A dynamic and supportive team environment.