Senior IT Operations Specialist

6 days ago


Atlanta, Georgia, United States Crescens Full time
Job Title: Senior IT Operations Specialist

Crescens is seeking a highly skilled Senior IT Operations Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer systems and applications.

Key Responsibilities:
  • Monitor and resolve technical and operational issues with applications and work with developers to resolve those issues quickly.
  • Extensive experience resolving issues with computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff.
  • Perform procurement tasks for IT resources such as buying software, hardware, applications licenses.
  • Manage software licenses for the agency.
  • Write Standard Operating Procedures (SOPs) and Quick Reference Guides to document IT support processes and educate end users on best practices.
Requirements:
  • Strong organization and prioritization skills.
  • Ability to troubleshoot, debug and prioritize technical issues.
  • Excellent written and oral communication skills.
  • Bachelor's degree in a related field from an accredited college or university AND five years of related experience OR Associate's/Vocational/Technical degree in a related field from an accredited college or university AND Five years of related experience OR Five years of experience at the lower level Systems Analyst 1 (ITP020) or position equivalent.
Preferred Qualifications:
  • Sharepoint 2013 or 2019 is a plus.
  • Experience working in Amazon Web Services (AWS) is a plus.
  • Experience with PowerShell.
  • Extensive experience in Active Directory.

Crescens is an equal opportunities employer.



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