Senior IT Operations Specialist
6 days ago
Crescens is seeking a highly skilled Senior IT Operations Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer systems and applications.
Key Responsibilities:- Monitor and resolve technical and operational issues with applications and work with developers to resolve those issues quickly.
- Extensive experience resolving issues with computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff.
- Perform procurement tasks for IT resources such as buying software, hardware, applications licenses.
- Manage software licenses for the agency.
- Write Standard Operating Procedures (SOPs) and Quick Reference Guides to document IT support processes and educate end users on best practices.
- Strong organization and prioritization skills.
- Ability to troubleshoot, debug and prioritize technical issues.
- Excellent written and oral communication skills.
- Bachelor's degree in a related field from an accredited college or university AND five years of related experience OR Associate's/Vocational/Technical degree in a related field from an accredited college or university AND Five years of related experience OR Five years of experience at the lower level Systems Analyst 1 (ITP020) or position equivalent.
- Sharepoint 2013 or 2019 is a plus.
- Experience working in Amazon Web Services (AWS) is a plus.
- Experience with PowerShell.
- Extensive experience in Active Directory.
Crescens is an equal opportunities employer.
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