Senior Marketing Operations Specialist
4 weeks ago
This role plays a vital part in the Marketing Technology Operations team at Home Depot Management Company, LLC. As a Senior Marketing Operations Specialist, you will be responsible for enabling marketing projects, processes, and driving operational efficiencies through technology implementations and on-going support.
Main Responsibilities:
- Marketing Operations Knowledge: Stay up-to-date on Marketing Technology systems and capabilities, as well as trends in Marketing Operations.
- On-Going Support: Provide ongoing support for systems that enable marketing project execution by developing and delivering training, new associate on-boarding, and governance of implementations to ensure configurations and data stay "clean".
- Process Optimization: Use data and insights to optimize processes and support through areas such as automation, incremental enhancements to system configurations, process improvement, and modifications to training programs to drive operational efficiencies.
- Third-Party Partnerships: Partner with third-party software providers to understand and influence their capabilities roadmap.
- Marketing Technology Partnerships: Partner with Marketing Technology product management, Brand Marketing account services, creative, program management office (PMO), and other cross-functional partners to understand processes and system requirements to enable marketing project execution and technology services.
- Requirement Gathering and Configuration: Based on PMO center-of-excellence processes and ways of working and requirements gathered, configure technology, on-board users, and thoughtfully roll-out solutions that enable marketing project execution and processes.
Working Conditions:
- This role is located in a comfortable indoor area.
- Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about.
Requirements:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Previous experience in traditional and/or digital marketing, marketing operations, or marketing technology operations.
- Self-motivated and able to work independently and collaboratively within/across team(s); able to lead and deliver projects with little direction.
- Strong problem-solving skills with the ability to manage around ambiguity.
- Ability to communicate complex topics to manager and senior leadership.
- Experience with Marketing Technology systems and ways of working, including but not limited to digital asset management, dynamically assembled creative/content, campaign and offer management, marketing workflow management, and agile marketing.
- Excellent verbal and written communication skills and an ability to prepare clean and concise leadership-ready documents.
Education:
- The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Experience:
- 4 years of experience.
Leadership Experience:
- None.
Certifications:
- None.
Competencies:
- Action Oriented.
- Collaborates.
- Drives Engagement.
- Communicates Effectively.
- Customer Focus.
- Drives Results.
- Manages Conflict.
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