Customer Service Ambassador

3 weeks ago


Ft Pierce, Florida, United States Natalie's Orchid Island Juice Full time
About the Role

Welcome to Natalies, where we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities
  • Process customer orders with accuracy and efficiency, utilizing our ERP/NetSuite system.
  • Provide timely and informative responses to customer inquiries, addressing concerns and resolving issues promptly.
  • Communicate effectively with internal teams to ensure seamless order fulfillment and resolution of customer concerns.
  • Execute daily audits to verify customer POs match the keyed orders, ensuring accuracy and attention to detail.
Qualifications
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • 3+ years of experience in customer service and data entry, with a strong understanding of Microsoft Suite.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent computer skills and attention to detail, with a focus on accuracy and quality.
The Natalies Way

We're a dynamic and colorful team that values:

  • Excellent customer service: We strive to provide prompt and informative responses to customer inquiries, exceeding their expectations.
  • Extreme Ownership: We take ownership of our responsibilities, managing our roles and projects effectively, and seeking areas for improvement.
  • Exceeding Expectations: We aim to provide a world-class experience, responding promptly and accurately to customer needs.
  • Mindful and Thorough Communication: We communicate clearly and transparently, both internally and externally, to ensure a positive and productive work environment.
  • Honor Your Word: We commit to our plans and processes, meeting deadlines and communicating changes in advance.


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