Customer Service Representative

3 weeks ago

Ft Pierce, Florida, United States Hobby Lobby Full time
Customer Service Representative

At Hobby Lobby, we're seeking a Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you'll be responsible for assisting customers with their inquiries, managing transactions, and maintaining a welcoming store environment.

Key Responsibilities:
  • Greet and welcome customers warmly as they enter the store.
  • Assist customers in locating products and provide information about the store's offerings.
  • Answer customer inquiries via phone and in person, addressing concerns and resolving issues promptly and effectively.

Sales and Transactions:
  • Process sales transactions accurately and efficiently using the store's point-of-sale system.
  • Handle cash, credit, and debit card transactions, ensuring proper procedures are followed.
  • Assist customers with returns, exchanges, and refunds according to store policies.

Product Knowledge:
  • Stay informed about current sales, promotions, and store events.
  • Provide product recommendations based on customer needs and preferences.
  • Maintain a thorough understanding of store products and inventory to assist customers effectively.

Store Maintenance:
  • Ensure the store is clean, organized, and visually appealing.
  • Restock shelves and displays as needed to maintain product availability.
  • Assist in setting up promotional displays and signage.

Team Collaboration:
  • Work collaboratively with team members to achieve store goals and objectives.
  • Participate in team meetings and training sessions to stay updated on store policies and procedures.
  • Assist with special projects and tasks as assigned by store management.

Qualifications:
  • High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
  • Previous experience in retail or customer service is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Basic math skills for handling transactions.
  • Positive attitude and a genuine desire to help customers.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements:
  • Ability to stand, walk, and move around the store for extended periods.
  • Ability to lift and carry items weighing up to 30 pounds.
  • Capability to perform repetitive tasks such as scanning items and operating the cash register.

Benefits:
  • Competitive hourly wage.
  • Employee discount on store merchandise.
  • Opportunities for career growth and advancement within the company.
  • Comprehensive training program to enhance your skills and knowledge.

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