Customer Service Ambassador

2 weeks ago

Ft Pierce, Florida, United States Natalie's Orchid Island Juice Company Full time
Customer Service Representative

Welcome to Natalie's Orchid Island Juice Company, where we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Enter customer orders into our ERP/NetSuite system with precision and accuracy.
  • Understand customer information, including order details, shipping schedules, and special requests.
  • Assist customers with questions and concerns, providing timely and informative responses.
  • Notify customers once their orders are received and processed, and send order confirmations for completed orders.
  • Answer corporate phone calls, delegate tasks to specific departments, and provide product information to customers.
  • Communicate effectively with internal teams, customers, and consumers, ensuring seamless interactions.
  • Provide professional customer service that exceeds expectations, delivering thorough information and resolving questions.
  • Conduct daily audits to ensure customer POs match system records, verifying accuracy and detail.
Qualifications:
  • Excellent verbal and written communication skills.
  • 3+ years of experience in data entry and customer service.
  • Full knowledge of Microsoft Suite.
  • Strong analytical and computer skills.
  • Excellent interpersonal and teamwork skills.
The Natalie's Way:

We're a lively and colorful team that values:

  • Excellent customer service - We respond promptly to inquiries and provide solution-based approaches.
  • Extreme ownership - We take responsibility for our roles and projects, seeking areas for improvement and guiding each other as a team.
  • Exceeding expectations - We strive to provide a world-class experience, responding timely and accurately to internal and external requests.
  • Mindful and thorough communication - We communicate transparently, providing valuable information and guidance to our team and customers.
  • Honor your word - We commit to plans and deadlines, communicating changes and working together to achieve goals.

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