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Customer Service Representative

2 months ago

Lawrence, Kansas, United States Maximus Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will play a critical role in delivering exceptional customer service to our clients, providing them with accurate and timely information about their healthcare plans.

Your primary responsibility will be to respond to customer inquiries via phone, email, or web chat, providing solutions to their problems and concerns. You will also be responsible for maintaining accurate records of customer interactions and providing feedback to management on call trends and processes.

Key Responsibilities
  • Provide customer service to clients via phone, email, or web chat
  • Respond to customer inquiries and resolve problems in a timely and professional manner
  • Maintain accurate records of customer interactions
  • Provide feedback to management on call trends and processes
  • Participate in training and development programs to improve customer service skills
Requirements
  • High school diploma or equivalent required
  • 6 months of customer service experience required
  • Fluency in English and Spanish required
  • Ability to work in a fast-paced environment and meet productivity standards
  • Excellent communication and interpersonal skills
About Maximus

Maximus is a leading provider of government services, with a mission to strengthen communities and improve the lives of those we serve. We are committed to delivering high-quality services and solutions that meet the needs of our clients and customers.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.