Customer Experience Manager

2 weeks ago


The Woodlands, United States Laderach USA Full time
About Us

Läderach Chocolatier Suisse, a family-owned premium Swiss chocolate company, is dedicated to creating sweet moments of joy in everyday life.

Our Mission

We strive for perfection every day, mastering the art of chocolate-making and delivering exceptional customer experiences.

Job Summary

We are seeking a Customer Experience Manager to lead our sales team and drive revenue growth while ensuring an outstanding customer experience.

Responsibilities
  • Deliver an exceptional customer experience by providing personalized service and ensuring high-quality products.
  • Lead the sales team to achieve sales objectives and ensure store compliance with loss prevention standards.
  • Maintain a positive and productive work environment by promoting open communication, teamwork, and employee engagement.
  • Develop and implement strategies to increase sales, improve customer satisfaction, and enhance operational efficiency.
  • Collaborate with other departments to ensure seamless execution of business initiatives and achieve company goals.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 1 year of experience in retail management or a similar role.
  • Strong leadership skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Familiarity with inventory management systems and Point-of-Sale (POS) technology.
What We Offer
  • A competitive salary range of $13-$15 per hour.
  • Holiday premium pay and annual bonus opportunities.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • 50% discount on Läderach products.
  • Ongoing training and development opportunities to enhance your skills and career growth.

As a member of our team, you will enjoy a dynamic and supportive work environment, where you can grow and thrive. If you are passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply.



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